The goal of our company is to provide low prices for quality products with excellent service leading to the complete satisfaction of our customers. We strive to meet these goals and welcome any questions or suggestions you may have.
If you want a special order please fill out our request form.
Ground Shipping Delivery Map click to view CONTACT US Gift Baskets By Design SB,Inc. 931 Village Blvd.,Ste# 905-138 West Palm Beach,FL 33409 Customer Service Dept. 1-866-453-1862 Phone order Only Line: 1-866-453-1862 Local # 561-842-0501 Fax-(801)469-7223 E-Mail/ info@gbydesign.com **Speak to a live customer service rep. Mon- Sat 8:30AM to 8PM (EST)Place your order by phone anytime. Hours Of Operation Mon-Fri. Shop Hours 9:00AM-6:00PM Saturday 9:00AM-5:00PM **Customer Service Dept. is closed on Sundays info@gbydesignsb.com **We Accept Visa, MasterCard, American Express, Discover, Diner's Club, Checks, Money Order & Pay Pal** ****Return Check Fee will be $30.00** All orders are processed on a secured server; However,if you would like to order by sending a check or money order you may shop as if you are going to pay by credit card. When you get to the checkout order form, fill it out then print it. Send a copy of your order form along with your check or money order to the address above. No gifts will be shipped or delivered until your check has cleared the bank. Money orders are processed faster. **Please make checks or money order payable to Gift Baskets By Design SB,Inc.** Generally, all orders are shipped/Delivered the same day if received by 12:00 PM EST Monday to Friday, orders placed after the cutoff time will be processed the next business day, unless a later ship date is specified. Orders Placed on the weekends will ship the next business day. (** Not During Busy Holiday times) Hand deliveries are made up from 9AM to 3PM locally. We also offer Saturday & Sunday hand delivery on special request at no extra charge. On orders placed before these days. If your gift is to be delivered in Florida, 6.500% sales tax will be added to your order. ALL orders will be charged a $3.00 handling fee + delivery and or shipping fee per Item. ** Taxes, Shipping and Delivery fees are an additional cost to all gift items ** *NO Exceptions* We ship within the continental United States,Europe & Canada; however, we do accept International orders for shipping & delivery In The U.S.A also ** We hand deliver throughout Palm Beach County Mon-Sat**. A fee of $12.00 & Up. based on delivery location zip code. Fees: **(West Palm Beach $12.00 ** Singer Island $12.00 ** Plam Beach Shores $15.00 **Palm Beach Gardens$15.00 **Palm Beach $15.00 **Jupiter $16.00 ** Tequesta $22.00 **North Palm Beach $16.00 ** Lake Park-$16.00 **Lake worth-$18.00 **Palm Springs-$18.00 **Greenacres-$18.00 **Boynton Beach & Lantana $20.00 & up **Royal Palm Beach- And- Wellington $19.50 & up. **Boca Raton- And- Delray Beach $32.00 & up) You can contact our customer service dept. M-Fri. from 8:30AM-5PM toll free at 1(800)756-3044. You can also Email- info@gbydesign.com for on line support 24Hrs. Feel free to orders on line 24/7 over our secure server for credit card processing. You can also place your order toll free at 1(800)756-3044 M-F From 9AM to 5PM EST. 365 days a year or fax your order to 1(801)469-7223. You can also e-mail your order without the credit card information, and we will contact you to complete your order. **Orders with incomplete or missing information will be cancled prior to processing if we are unable to make contact with the buyer** We offer a discount on all large Corporate orders of 25 or more. A 50% deposit is required to start order, if order is within 2 week full payment is required. If order is cancled within the the two start it will be subject to a cancellation fee. ALL large orders are subject to a cancellation fee of 40% after order has processed. **No same day shipping on orders 3 or more to same customer/ Address** **More than one item in shopping cart will not include correct handling, taxes and shipping/delivery fees;therefore, this will be corrected by customer service dept. to show correct billing amount before any order is processed for delivery*** **Military Discount 5%( code to use at check out M4ILF) Offer applies to active & X military personnel and family members. Presentation of valid military I.D is required to complete order **unless waived by company president**. *All gifts shipped or delivered with a free hand written message card. We recommend that you use 2 day air shipping for some chocolate gifts in warm weather area. **Shipping chocolate ground is at your own risk.** (in hot weather areas) All orders are shipped Monday to Friday with the Exception of the Holiday Season, as shipping may take longer to some locations. All gifts are ship UPS Ground unless otherwise requested. Ground shipping generally takes 3 to 6 business days based on location not including weekends or ship date. We strive to make sure all information is correct when we receive your order. If any package is sent to the wrong address due to incorrect customer information submitted,we will re-bill to reship or redeliver the order. **Any address correction made by the shipping carrier(UPS) due to incorrect information given by you, we will reverse the UPS charges back to you. Ground fee is $12.00 from UPS, any other fees will be based on shipping type.** Please notify us by telephone or email as soon as any errors are noticed before shippment is sent out once it leaves us you will be charged any and all fees imposed by UPS on us for your shippment. Gift Baskets By Design SB,INC. assumes no responsibility for shipment delays occasioned by UPS or other delivery services once the gift has left our base. Deliveries to Hospitals When placing an order for delivery to a patient, hospital worker or Doctor please make sure that you include as much information about the patient's/DR's. location as possible. Below is an example of the important information: Jane Doe - Patient Sarasota Hospital - QWing Room 202 125 Stephenson Drive Chicago, Illinois 60657 Phone# **PLEASE INSURE THAT YOU PROVIDE THE CORRECT DELIVERY ADDRESS, PHONE # & ALL INFORMATION SUCH AS APT/LOT # IF REQUIRED; ANY DELAYS CAUSED BY AN INCORRECT/MISSING DELIVERY ADDRESS OR PHONE NUMBER WILL RESULT IN DELIVERY/ SHIPPING DELAYS, EXTRA FEES AND OR CANCELLATION OF ORDER!! **ORDERS CONTAINING PERISHABLE ITEMS THAT CANNOT BE DELIVERED AT SET TIME OR RESOLD'and RETURNED TO US DUE TO INCORRECT DELIVERY ADDRESS CANCELLATION, WILL NOT BE REFUNDED** - *NO Exceptions* Please check your delivery address before ordering. DELIVERY WITH NO CONTACT WILL BE CHARGED A RE-STOCKING FEE MINUS+ # OF DELIVERY FEE ATTEMPTS. AFTER 2 ATTEMPT WITH NO CONTACT GIFT/ BASKET WILL BE SHIPPED UPS GROUND IF HAND DELIVERY IS NOT SUCESSFUL. Shipping charges for each basket is as follows: **GROUND SHIPPING CHART BASED ON GIFT BASE PRICE** $0 to 19.99 -$7.95 $20.00 to 34.99 - $8.95 $35.00 to 49.99- $9.95 $50.00 to 64.99 -$10.95 $65.00 to 79.99 -$11.95 $80.00 to 94.99-$ 12.95 $95.00 to 114.99-$13.95 $115.00 to 149.99 -$14.95 $150.00 to 179.99-$15.95 $180.00 to 219.99- $18.95 $220.00 to 249.99- $20.95 $250.00 to 299.99 -$23.95 $300.00 to 349.99 -$29.95 $350.00 to 499.99-$34.95 $500.00 to 999.99-$48.95 $1000.00 up $99.95 * Flowers Nationwide HandDelivery charged $11.95 service fee! * Balloon Nationwide Hand Delivery $10.95 service fee! * Fruit Basket Nationwide Delivery $14.95 service fee! * Overnight Cheesecake Delivery $19.99 & UP ** ALL orders will be charged a $3.00 handling fee, which appears as shipping charges in the check out shopping cart.** UPS Ground Shipping: (3-7days)Monday-Friday (Not a Guaranteed Service) **Special Note** ****Overnight,2nd Day & 3rd Day air Fees charged based on size, weight and zip code;therefore, these fees will be added to your order before processing*** 3Day Air Saver Monday- Friday (Guaranteed Service Within 3 Business Day) 2ND Day Air Monday- Friday (Guaranteed Service) Overnight Express Monday-Friday *Saturday Extra Charges* (Guaranteed Service) Saturday Overnight Delivery: Add additional $13.50 To overnight air express charges. Sorry we do not ship to P.O.Boxes ;However, we do ship to FPO & APO Address within the USA only. **Please Note that Cheesecake product being shipped are not delivered on Sundays or Monday, because Fedex does not accept product drop off on Sunday.** An Extra $13.50 overnight fee charge will be added to all Saturday delivery. Order may ship same day if ordered before 2:00PM otherwise use a 1 day advance for delivery for your speccial occasion. ** No same day order processing for Hand delivery on these products unless shipping overnight & ordered M-F before 2:00PM. ** All baked goods including some cheesecakes have a 24 hrs lead time as they are not shipped from our palm beach location.** Palm Beach County For Hand Delivery Please note that due to strict alcohol beverage laws, we can only ship alcohol to the following states: California, Oregon, Washington, Colorado, New Mexico, Idaho, Missouri, Minnesota, Iowa, Wisconsin, West Virginia,Illinois, Alaska, Connecticut, Hawaii, Washington DC, Michigan, Nevada, New Hampshire, Rhode Island and Wyoming. **Alcohol canot be shipped within Florida** (If you want to ship to another state not on the list we will substitute (non-alcoholic wine or sparkling cider and more gourmet goodies to make up for the difference) **A signature by a person 21 years of age or older is required for all gift baskets with alcohol on delivery. *NO Exceptions* *All Fruit and flowers ordered are delivered the same day based on the time the order is placed. Unopened baskets may be returned (minus - a 20% restocking fee) However any products that have been open or tampared with cannot be refunded due to the nature of food items, open product can't be resold. Delivery /Shipping and Handling fees are also non-refundable. Returns can be made within 3 working days of your receipt, with a pre-authorization from GBYDESIGNSB. Please call or e-mail us to obtain authorization. Return shipping fees is the responsibility of the recipient/buyer. All merchandise must be returned in the original carton and in good condition as sent. No credit can be issued until we receive the returned merchandise. Merchandise not meeting the above criteria will be refused. We take great care in packaging our baskets and boxes, therefore any damaged shipments or problems with any gift must be reported to us immediately and then a claim would be filed with the carrier that delivered your gift. Be sure to keep all packaging as it will be requested by carrier in order to insure a replacemet. We will make every effort to replace any damaged items and ensure your satisfaction. *GBBDSB reserves the right to make substitutions of comparable or greater value when necessary; however, quality is never compromised. We also offer personal shopping services for custom gift basket request ONLY. **Prices & Policy subject to change without notice** |
